Privacy Policy
Last updated February 25, 2026
At ONcare Medical Clinic ("we," "our," or "the Clinic"), we are committed to protecting the privacy, accuracy, and security of your personal and personal health information in accordance with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Introduction
We are responsible for maintaining and protecting the personal information under our control. We have designated a Privacy Officer who is accountable for ensuring compliance with applicable privacy legislation.
This policy applies to all operations of ONcare Medical Clinic across Ontario.
2. Information We Collect
We may collect the following types of information:
- Personal identification information (name, address, phone number, email)
- Health card number and insurance information
- Medical history and clinical records
- Appointment and billing information
- Website usage information (see Cookie Policy)
We collect only the information necessary to provide safe and effective healthcare services.
3. Purposes for Collection
Your information is collected and used to:
- Provide medical care and treatment
- Communicate with you about appointments, test results, and follow-up care
- Process payments and manage insurance billing
- Improve clinic operations and patient experience
- Comply with legal and regulatory obligations
We will identify the purpose of collection at or before the time of collection.
4. Consent
Your knowledge and consent are required for the collection, use, and disclosure of your personal health information, except where permitted or required by law.
You may withdraw consent at any time, subject to legal or contractual restrictions.
5. Safeguards & Data Security
We use appropriate administrative, technical, and physical safeguards to protect your information, including:
- Secure Electronic Medical Records (EMR) systems
- Encrypted data transmission (SSL/TLS)
- Access controls and staff confidentiality agreements
- Regular system monitoring and audits
Access is restricted to authorized personnel only.
6. Accuracy & Access
You have the right to request access to your personal health information and to request corrections if inaccuracies are identified.
Requests may be submitted in writing to our Privacy Officer.
7. Retention
We retain records in accordance with provincial regulatory requirements and professional standards.
8. Contact Information
If you have questions or concerns about this Privacy Policy, please contact:
Privacy Officer
ONcare Medical Clinic
Email: info@seneschalhealth.com
For any inquiries regarding this document, please contact us at info@seneschalhealth.com.